Check these answers out before emailing your question.
Q: Can I order a color that isn't available?
A: Yes, just order the type of string you want in one of the available colors, and use the Contact and Updates page to send an email with the actual color you want.
Q: How long is your yoyo string?
A: Each string is about 51" (54" fully stretched) without a finger loop.
Q: How long will it take to get my string order?
A: 100-string bundles are made to order. I typically ship orders within 3 business days. I ship First Class from California, USA, so shipping is about 3 - 4 business days domestic. International orders are shipped Priority Mail.
Q: Why does my string color look a little different from the website?
A: I carefully photograph the string to show the color as accurately as I can; however, since monitors can render the colors differently from each other, you may see a difference between live and on your monitor.
Q: I made a mistake on my order, can I add to it or cancel it?
A: It depends on your timing and if the order has been shipped. Send an email through the Contact and Updates page and I'll see if I can help.
Q: If something is wrong with my order or I would like a different color, what is the best way to reach you?
A: The best way to reach me is by sending an email through the Contact and Updates page. I would love the opportunity to get your direct input and go overboard to take care of it.
Q: This yoyo string doesn't have a finger loop; how come?
A: Yoyo players typically tie their own finger loop for their individual preferred length. If a loop were already tied at the longest length, it would be generally too long for almost everyone. If a tall player wants a string slightly shorter than full length, a pre-tied loop might be in the way of where the loop needs to be. See the information below for help on determining string length and tying a finger loop.
Tying a Finger Loop
To use your new string, pinch the un-knotted end of the string about 1" from the end. Untwist until you see two strands, and slip your fingernail between the two strands to seperate them. Open this loop large enough to fit over one side of your yoyo keeping tension on the loop to keep it from twisting on itself. Place the yoyo on the floor and fold the other end of the string over at or just below your belly button.
Next, tie the folded part into an overhand knot (making a tied loop) and trim the loose end. Push a bit of the string through the tied loop and put your finger through it to make a loop that tightens around your finger.
